Did something unexpected happen at checkout, and you're not sure whether the order went through once or twice? Here's how to check.
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Under your orders you'll see straight away whether there are two orders. That's the quickest check.
Check your order confirmations
You get an order confirmation by email for every order that went through. If you've received two confirmations with different order numbers, two orders have been registered. Check your spam folder too.
Check your bank statement
If money has been taken twice, the order has been placed twice. Keep in mind that a reservation from the bank can stay in place for a short while even if the order didn't go through – it disappears on its own.
Get in touch as soon as you can
If you've ended up with a duplicate order, contact us right away. We can't always stop a delivery that's already on its way, but if you get in touch quickly we'll be glad to help.
It helps to have both order numbers to hand.
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