The Flowerbox is sent from our flower hub with an external courier. Which courier handles your order depends on the delivery address and the delivery day.
You can follow the delivery on our tracking page or via the link in your tracking email.
Follow the delivery yourself
As the person who placed the order, you won't be notified if a delivery attempt fails. So do follow the delivery via the tracking link, especially on the delivery day.
The recipient is notified by text message
All of our couriers send the recipient a text message before the delivery, to confirm the entry code and other details. Through the text message the recipient can adjust the information and follow the delivery. That's why it's important that you give a correct Swedish mobile number for the recipient.
Once the flowers have been delivered, the recipient gets a confirmation by text message.
If the recipient isn't home
The Flowerbox is left outside the door where possible. If you know the recipient may be away, a Florist bouquet is a safer choice, since the florist can contact the recipient and agree on the delivery.
Institutions
Flowerboxes can't be delivered to hospitals, churches, care homes, assisted living facilities, schools or hotels.
Bring and MoveByBike deliver to private individuals at business addresses. The other couriers don't deliver to business addresses.
Bring Courier & Express
Delivers to the door between 08:00 and 16:00.
If the entry code doesn't work and the recipient doesn't answer, the delivery is left outside the stairwell, entrance or gate. If the delivery fails, no further attempt is made.
Gordon Delivery
Delivers to the door at weekends:
- Saturday: 09:00–18:00
- Sunday: 10:00–17:00
If the delivery fails, Gordon makes another attempt on the next possible delivery day. If that fails too, the order is canceled without a refund.
Airmee
Delivers to the door between 17:00 and 22:00.
If the delivery fails, Airmee makes another attempt on the next possible delivery day. If that fails too, the order is canceled without a refund.
Early Bird
Delivers to the recipient's mailbox overnight, between 01:00 and 07:00. Around 90% of deliveries happen on the chosen day, the rest the day after.
The flowers are left at the mailbox belonging to the address – that could be in the stairwell, or by the road if the mailbox is some distance from the house. Bear that in mind if the recipient lives in the countryside. If the delivery fails, no further attempt is made.
MoveByBike
Delivers to the door between 08:00 and 18:00, Monday to Friday.
If the entry code doesn't work and the recipient doesn't answer, the delivery is left outside the entrance, stairwell, gate or door. If the delivery fails, no further attempt is made.
Your responsibility as the person ordering
You're responsible for making sure the details in the order are correct. If the delivery fails because of incorrect details, there's no refund.
If you spot a mistake – get in touch as soon as you can.
Related articles
- What's the difference between a Florist bouquet and a Flowerbox?
- What happens if the recipient isn't home?
- Why is my Flowerbox being sent from another town?
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