With the right care, our bouquets should last at least seven days. If they don't, we'll help you.
If the flowers wilt within seven days
Get in touch and select Complaint as the subject. Attach a clear photo showing the whole bouquet from above, along with your order number.
We'll get back to you with a solution.
The flowers may need to recover first
Flowers that have been transported can look tired when they arrive. Make a fresh cut on the stems and put them in fresh water, and they'll usually perk up within 24 hours.
Many of our bouquets are also delivered in bud so they last longer. Give them 24–48 hours and they'll open up.
How to make the flowers last longer
- Trim the stems at an angle
- Change the water every other day and rinse the vase
- Keep the bouquet somewhere cool, out of sunlight and away from a radiator
More tips can be found in our care tips.
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