Ordering

Placing an order

• Is ordering on Euroflorist secure?
• When is the deadline for next day delivery?
• Can I include a personal message?
• Having issues placing an order?
• Can a foreign phone number be used as the delivery phone number for deliveries in Sweden
• Can a swedish phone number be used as the delivery phone number when placing an international order?

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Amendments and cancellations

• Can I add a product to my delivery after placing an order?
• Can I change my card message after placing my order?
• Will I receive a refund if my order has been cancelled?
• Can I cancel my order?
• Can I change my order?

Payment

• Where can I exchange my gift card?
• My payment failed.
• Which payment methods are accepted and is it safe to pay online?

Discount code

• Why is my discount code not working?
• Can I get a discount code?
• Where do I enter my discount code/gift card code?

Corporate orders

• Can I receive a VAT statement for my order?
• When will I receive the invoice for my corporate order?
• Can I place a corporate order?

Funeral orders

• When should I the latest order for a funeral?
• How is my funeral order handled?

Condolence flowers

• When do I have to order my condolence flowers for guaranty delivery ?

International orders

• I have chosen country (eg Denmark) but on my order it says Sweden.
• Can I order on the Swedish website even if I dont live in Sweden?
• Can I send flowers abroad?

Orders to companies

• What applies during holidays?
• Are there restrictions where you can deliver?
• When do you deliver to companies?